We collect information about you when you fill in any of the forms on our website ie sending an enquiry, complaint, whistleblowing notification, giving feedback etc. Website usage information is collected using cookies.
When submitting forms on our website we use a third-party software provider for automated data collection and processing purposes, they will not use your data for any purposes and will only hold the data in line with our policy on data retention.
Cookies are text files put on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity. For more information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. Please note in a few cases some of our website features may not function because of this.
Analytics – eg how visitors use our website
We use Analytics tools to identify how visitors use our website so that we may make improvements and give visitors a better user experience.
Our Analytics tools are third-party information storage system that record information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you eg name, address etc and we do not share the data.
IP addresses
An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. GRSS does not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from geographic regions.
How will we use the information about you and why?
At GRSS we take your privacy seriously and will only use your personal information to provide the Services you have requested from us. We will only use this information subject to your instructions, data protection law and our duty of confidentiality.
The lawful reason for processing your personal information will be defined by the services under contract eg to supply goods and services you have requested, or to fulfil obligations under an employment contract. This also includes steps taken at your request before entering into a contract.
Our work for you may require us to pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing the Services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the Services and we have contracts in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
We may also pass your information on to government authorities or enforcement bodies for compliance with legal or regulatory requirements.
We collect information on our website to process your enquiry and deal with your requests or notifications. If you agree, we may also use this information to share updates with you about our services which we believe may be of interest to you.
We will not share your information for marketing purposes with companies so that they may offer you their products and services.
Transferring your information outside of Europe
As part of the services offered to you through our services, the information which you give to us may be transferred to countries outside the European Union (“EU”). For example, some of our third-party providers may be located outside of the EU. Where this is the case we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy. By submitting your personal data, you’re agreeing to this transfer, storing or processing.
If you use our services while you are outside the EU, your information may be transferred outside the EU to give you those services.
Security precautions in place about data collected
When you give us personal information, we take steps to make sure that it’s treated securely. When you are on a secure page, a lock icon will appear on the web browsers to identify as such.
When browsing under a secure page all data is transferred through an encrypted tunnel. Sensitive details (your email address etc.) sent over the Internet can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once received we make our best effort to ensure its security on our systems by encrypting data at rest.
Where we have provided authentication information for you to access services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Links to Third Party Websites
This privacy statement only covers websites that we own and control. It does not cover links to other websites and accordingly any information collected by those parties that own and control those websites or their use of cookies set from their domains when you visit their websites.
GRSS does not provide links to other websites as a policy.
Please be aware that individual third-party organizations operate their own policies regarding the use of personal information and the use of cookies. If you have a concern regarding the way your personal information will be used on other sites or on the type of cookies used and how they are being used then you are advised to read the relevant privacy statement and cookie policy or in the absence of such a statement and policy on the site, contact the company concerned. Any data stored by third party websites are stored completely separately by third party.
Marketing
Benchmark Consultation
From time to time we may contact you, with regards to collecting feedback about how you use benchmark data. You are under no obligation to provide any information to us for this purpose.
However, you will have the choice to opt in or out of receiving such communications. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our benchmark consultation material.
Additional Services
You may choose to sign up to receive information about the services that we provide, and which may be of interest to you. If you have consented to receive marketing, you may opt out at any point as set out below.
You have a right at any time to stop us from contacting you for marketing purposes. To opt out please email: privacy@globalrateset.com.
How long will we hold your data for?
Marketing: We will hold your data for a period relevant to interest group that you have signed up for which is reviewed every 12 months. You will have the opportunity to opt out or update or delete data at any point should you wish to do so, details are set out in this policy as to how to do that.
Contracted Services: We will hold your data in line with our regulatory requirements of the region services are provided in.
Access to your information, correction, portability and deletion
What is a Subject Access Request?
This is your right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please submit an access request via the Data Subject Access Request form on this website.
Once you have received the Subject Access Request report you may wish to correct or remove information you think is inaccurate. Please work with our Data Protection Officers who will assist in facilitating your request.
Objections to processing of personal data
It is your right to lodge an objection to the processing of your personal data if you feel the “grounds relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.
Data Portability
It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:
(a) The processing is based on consent or on a contract, and
(b) The processing is carried out by automated means.
Your Right to be Forgotten
Should you wish for us to completely delete all information that we hold about you please be aware that data is required to be maintained under regulation and legislation for certain data types or for us to provide the services you have requested. Once you have submitted a Subject Access request you can work with our Data Protection Officers who will assist in facilitating any relevant deletion request.
Complaints
If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office.
Our Privacy Statement may change from time to time and any changes to the statement will be posted on this page.
