Handling of Personal Information
The Complaints Register
The Head of Compliance maintains a Complaints Register. In respect of each complaint, the Complaints Register contains a Complaint Form completed by the complainant through the GRSS website, copies of all correspondence between GRSS and the complainant.
Complaints documentation is subject to the record-keeping policies of GRSS.
The Head of Compliance is responsible for updating the GRSS Complaints Register.
Complaints Handled Free
Complaints are handled free of charge to the complainant, subject to any statutory requirements.
Complaints Online Form
Click here to access the Complaints Form